Your privacy matters to us
At Leo Cars, we understand the importance of protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you use our services. We are committed to maintaining your trust and ensuring the security of your information.
Privacy policy
Last updated: 08/01/2026
1. Who We Are
Leo Cars is a licensed private hire transportation provider operating in the United Kingdom. Leo Cars is the data controller responsible for your personal data.
Business Name: Leo Cars
Email: info@leocars.uk
Website: www.leocars.uk
2. Information We Collect
We collect personal information when you book or use our private hire services.
a. Personal Data • Full name • Email address • Pickup and drop-off locations • Journey details (date, time, route) • Communication records (emails, website forms, WhatsApp messages if used)
b. Technical Data • IP address • Browser and device type • Website usage data (pages visited, time spent)
3. How We Use Your Data
We use your information to: • Provide and manage private hire bookings • Communicate with you regarding your journey • Allocate drivers and vehicles • Process payments • Meet legal and licensing obligations • Improve our services and customer experience
4. Lawful Basis for Processing (UK GDPR)
Under UK GDPR, we process your personal data based on: • Contract – to provide booked transport services • Legal obligation – licensing, tax, and regulatory requirements • Legitimate interests – service improvement and fraud prevention • Consent – where you have opted in (for example, marketing communications)
5. Payments
Payments are processed securely by third-party payment providers. Leo Cars does not store full debit or credit card details.
6. Sharing Your Information
We do not sell or rent your personal data.
We may share information with: • Drivers to complete your journey • Payment processors for transaction handling • Regulatory or law enforcement authorities when legally required
All third parties are required to keep your data secure and confidential.
7. Data Retention
We retain personal data only for as long as necessary: • Booking and journey records for legal, licensing, and accounting purposes • Communication records for customer service and dispute resolution
Data is securely deleted or anonymised when no longer required.
8. Data Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. While we take reasonable steps to protect your information, no online system is completely secure.
9. Your Data Protection Rights
Under UK GDPR, you have the right to: • Access your personal data • Request correction of inaccurate data • Request deletion of your data • Object to or restrict processing • Withdraw consent at any time
To exercise your rights, please contact us at info@leocars.uk.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
10. Cookies
Our website uses cookies to: • Ensure proper website functionality • Analyse website traffic and performance
You can manage or disable cookies through your browser settings.
11. Third-Party Links
Our website may contain links to third-party websites. Leo Cars is not responsible for the privacy practices of those websites.
12. Children’s Data
Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from children.
13. Changes to This Policy
Leo Cars may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
14. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: info@leocars.uk
Website: www.leocars.uk
How do we use your information?
At Leo Cars, we collect only the necessary information to provide you with a seamless and reliable taxi service. This includes your name, contact details, and journey specifics like pickup and drop-off locations. This data helps us manage your bookings, communicate important journey updates, allocate drivers efficiently, process payments securely, and enhance your overall experience with Leo Cars. We are committed to using your information responsibly and ethically.
Keeping your data safe
Leo Cars employs robust security measures to ensure your personal information remains safe and protected. We utilise advanced encryption techniques and secure servers to prevent unauthorised access, loss, or misuse of your data. Additionally, we continuously update our security protocols to align with industry best practices and comply with data protection regulations. Our commitment to data security means you can trust Leo Cars to handle your information with the utmost care and confidentiality.